Please submit cases in English or German. As the majority of our technical support staff are English speaking, we recommend submitting your support case in English to ensure the quickest possible response time.
Please use this form to request basic technical support under a Support & Maintenance Package agreement or free technical support. The key code or support code you enter into this form will determine the support level you are entitled to.
You may also use this form to enter a request for Altova Product Consulting.
The more information you provide to our support staff, the faster we will be able to resolve your issue and provide you with a response. Please make sure that you provide an accurate description of the problem and fill in all the required fields (marked in bold).