If your support requirements fall outside those provided by the standard Support and Maintenance Package, or if you require pre-sales support, Altova Product Consulting services can help.
Unlike other expensive, complicated consulting services, Altova Product Consulting enables you to utilize Altova's expert engineers for a few hours to help you solve a problem. Altova Product Consulting services are sold per hour, the allotment of which is agreed upon in advance, so there are no surprises.
Altova's Product Consulting engineers are experts on Altova software and related technologies. Services include determining if an Altova product can be used in a particular project, creating a MapForce mapping file (.mfd), designing a StyleVision design (.sps), and so on. Depending on the nature of your request, Altova Product Consulting services can provide:
Upon completion of your Altova Product Consulting engagement, you will be invoiced based on the time you pre-authorized. If your project is completed sooner, you will only be billed for the hours used.
Please note: Altova Product Consulting engineers will make every effort to solve your problem using Altova tools in the allotted time that you specify. However, there is no guarantee that your particular problem will be resolved within that time frame. Of course, additional time can be purchased should it be needed. While Altova Product Consulting engineers will do their best to achieve success, we cannot guarantee a successful resolution of your problem. In case of failure, only those hours that were required to attempt to find a solution will be billed. Please refer to the Altova Product Consulting Agreement for complete details.
“"The experience was very good with Altova Product Consulting. Your team is very responsive. When we described our possible solution, you also [helped us understand] the advantages/disadvantages."”