On this page you will find a variety of resources to assist you as you work with Altova products.
You may also use the Support Form to contact our support engineers. Use of the Support Form is subject to the “Terms of Usage” listed at the bottom of this page.
“Working with Altova Support has been my best support experience in my professional life. I really appreciate the way you have understood my obstacles and used your time to remove them. Thank you!”
“Thank you Altova for providing excellent support. Our interactions with you have been consistently prompt, responsive, and helpful. That is a rare thing these days, and has changed me from an XMLSpy customer to an advocate. It is a pleasure to work with someone who does their job well.”
We provide free technical support for all customers for 30 days after the date of purchase. If you wish to receive software updates throughout the year and priority technical support, you need to purchase a Support and Maintenance Package (SMP) for your software, which entitles you to these and other benefits.
Support & Maintenance Includes:
Basic tech support is provided via a Web-based support form. Examples of basic technical support services include: installation help, registration support, licensing issues, key code support, feature requests, bug reports. Other, more complex support issues are covered by Altova Product Consulting.
Altova’s support team will respond within 1-2 business days during European business hours (M-F, 8am - 5pm CET), Austrian holidays excluded.
You will receive all minor and major software releases that are released during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features. Purchasing SMP ensures you will always be eligible to update to the most recent product version.
During the support period you may also report any software problem or error. If Altova determines that a reported reproducible material error in the software exists and significantly impairs the usability and utility of the software, Altova agrees to make reasonable efforts to provide a usable work-around solution or to correct the issue in an upcoming service pack or software release (at Altova’s sole discretion).
Please note that usage of the support form is subject to one of the following conditions: