Support Center

Welcome to the new Altova

Online Support Center

Use of the support form is subject to the "Terms of Usage" listed at the bottom of this page. By selecting "continue" you agree to comply with these terms. If you are not entitled to support at this time, please take a look at some of the alternative options such as the FAQ, Site Search, or Online Manual to get help with our software products.

Please note that usage of the support form is subject to one of the following conditions:

You possess a valid evaluation keycode. An evaluation keycode can be requested from the registration dialog in the HELP menu of the respective product. Our products can be downloaded here.
You have purchased a Support and Maintenance Package (SMP) for the respective product. In this case you will receive priority support for the duration of the Support and Maintenance Package (SMP) Period.
You have purchased one of our products without a Support and Maintenance Package (SMP). In this case Support is available for 30 days after the date of purchase.
You have lost your keycode and are requesting for the keycode to be resent.
You wish to submit a bug report or a feature request.
Altova, at its option and in its sole discretion on a case by case basis, may decide to offer free courtesy technical support.

We provide free technical support for all customers for 30 days after the date of purchase.

If you wish to receive priority technical support beyond that date and receive software updates throughout the year, you need to purchase a "Support and Maintenance Package (SMP)" for your software, which entitles you to these and other benefits.

Please note that you can only add Support and Maintenance Package (SMP) to a product at the time you purchase the license.

"Thank you Altova for providing excellent support. Our interactions with you have been consistently prompt, responsive, and helpful. That is a rare thing these days, and has changed me from an XMLSpy customer to an advocate. It is a pleasure to work with someone who does their job well."

- Rob Beairsto, Software Development Consultant

“Working with Altova Support has been my best support experience in my professional life. I really appreciate the way you have understood my obstacles and used your time to remove them. Thank you!”

- Frode Reinertsen, NetCom GSM