Welcome to the Altova Online Support Center

On this page you will find a variety of resources to assist you as you work with Altova products.

You may also use the Support Form to contact our support engineers. Use of the Support Form is subject to the “Terms of Usage” listed at the bottom of this page.

Please select an option on the Support Form and press continue:

Online Materials

More Resources

Support Options

We provide free technical support for all customers for 30 days after the date of purchase.

If you wish to receive software updates throughout the year and priority technical support, you need to purchase a Support and Maintenance Package (SMP) for your software, which entitles you to these and other benefits.

Please note that you can only add Support and Maintenance Package (SMP) to a product at the time you purchase the license.

Get the Most Value From Your Purchase
with Support and Maintenance

Get the most value from your Altova software purchase opting for a one- or two-year Support and Maintenance Package (SMP).

Your active SMP entitles you to receive all major software upgrades and maintenance releases, in addition to technical support, at no additional cost during your SMP period. You simply download and install the latest product version as soon as it’s available. And, since Altova generally announces multiple software releases per year, SMP is a huge value.

"Working with Altova Support has been my best support experience in my professional life. I really appreciate the way you have understood my obstacles and used your time to remove them. Thank you!"

Frode Reinertsen
NetCom GSM

"Thank you Altova for providing excellent support. Our interactions with you have been consistently prompt, responsive, and helpful. That is a rare thing these days, and has changed me from an XMLSpy customer to an advocate. It is a pleasure to work with someone who does their job well."

Rob Beairsto
Software Development Consultant

TERMS OF USAGE

Please note that usage of the support form is subject to one of the following conditions:

You possess a valid evaluation key code. An evaluation key code can be requested from the registration dialog in the HELP menu of the respective product. Our products can be downloaded here.
You have purchased a Support and Maintenance Package (SMP) for the respective product. In this case you will receive priority support for the duration of the Support and Maintenance Package (SMP) Period.
You have purchased one of our products without a Support and Maintenance Package (SMP). In this case Support is available for 30 days after the date of purchase.
You have lost your key code and are requesting for the key code to be resent.
You wish to submit a bug report or a feature request.
Altova, at its option and in its sole discretion on a case by case basis, may decide to offer free courtesy technical support.