Support Form BETA

NOTE: This form is for FlowForce Server Beta 2 users to provide feedback during the beta test evaluation period. Please provide the key code for your MapForce Beta module in the box below. To request help with any other product click here to return to the Altova Support Center and select a different Query Type.

Please submit cases in English or German. As the majority of our technical support staff are English speaking, we recommend submitting your support case in English to ensure the quickest possible response time.

Please use this form to request both priority technical support under a Support & Maintenance Package agreement or free technical support - the key-code you enter into this form will determine the support level you are entitled to.

The more information you provide to our support staff, the faster we will be able to resolve your issue and provide you with a response. Please make sure that you provide an accurate description of the problem and fill in all the required fields (marked in red)!

Customer Information






		Please enter your name and company information here - this will help us in tracking your request properly:

First Name

Last Name

Company

Key-Code

Email

Alternate Email

Country

		If you already have an ALTOVA software product installed on your computer, you can find the key-code and registration details in the HELP menu by choosing the Software Activation Option (should you have a pre 2007 version of one of our products, choose the Registration option from the HELP menu). Please make sure that you enter the name, company, and key-code exactly as they appear in the Registration dialog to ensure faster processing. Please note that as of Version 2007 you can also use the Support Center Option in the Help menu. This option will pre-populate the company and keycode fields of the support form for you convenience.

Product


		Please indicate which product and product version you are using, as well as your level of experience in using that product.

Product



Product Experience

Equipment Information


		To expedite your request it is sometimes necessary to reproduce an issue under the same hardware or software configuration - please provide as much information as possible here:

Operating System

OS Language

OS Service pack

Browser Version

Browser Service Pack

Support Request


		Please provide a summary as well as an in-depth description. If you are describing a more complex case please provide detailed step by step instructions so that we will be able to reproduce the situation in our environment. Please provide all code snippets as separate files and upload these with your request.

Summary

Description

Steps to Reproduce

File Attachments


		For most support issues, it is mandatory that we receive the XML document that you are having problems with and all associated files (e.g. XSLT Stylesheets, XML Schema documents, DTDs, etc.). Please prepare these files for transmission to us by putting them into a separate directory on your hard disk and then compressing that entire directory with WinZIP. This will enable our support staff to quickly determine if there is a problem in your file, or in any associated document.

ZIP File

Please note, that we only provide free technical support during the 30-day evaluation period and for 30 days after you've purchased a product. If you have bought your software more than 30 days ago, you must obtain a Support & Maintenance Package in order to continue to receive technical support.

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