I, on the other hand thought, their approach to customer relations dreadful.

My firm at the time bought six fully licensed copies, before I arrived, 
which were not used for a couple of months until I arrived to work on a big 
XSLT project.

When I started using it in earnest I found a bug in the document() function. 
I tried to contact Altova for support but we were told that as it was more 
than a month since purchase we were not entitled to any. It cost them 
somewhat as we were going to buy licences for the remaining twelve people in 
the department.



--



Joe

----- Original Message ----- 
From: "Mukul Gandhi" <gandhi.mukul@xxxxxxxxx>

To: <xsl-list@xxxxxxxxxxxxxxxxxxxxxx>

Sent: Thursday, February 01, 2007 5:26 PM

Subject: Re: [xsl] Altova XSLT parser / was: PARAMS and VARIABLES in XSL





On 2/1/07, Florent Georges <darkman_spam@xxxxxxxx> wrote:
I tried to report the bugs, but the only way to
do so was by a form that required a licence key.  So no input from the
free-tools users was accepted.

In contrast, I have a pleasant experience using XMLSpy">XMLSpy. Altova
accepts bug reports from evaluation users also. Once I had filed a bug
while evaluating XMLSpy">XMLSpy, and the bug was solved in the next release.

--
Regards,
Mukul Gandhi